Terms of Service

Terms & Conditions

1. Services

a. Means, Pixie’s Parlour groomers will provide the services as specified and agreed with the client.

b. Additional services may be provided on a case by case basis where a dog’s coat may be matted or in poor condition.

2. Prices

a. All grooming services will be priced accordingly and agreed with the client

b. All charges will be due on completion of the groom, by Cash or Card, or Bank transfer.

c. Additional charges may be levied at a time where additional services and time are needed, for example for a very matted coated.

d. If your dog is found to have fleas, then you will be advised and the course of action will be agreed that will include a bath in a flea shampoo, and this may be charged extra.

e. If a groom has to be stopped for any reason, including behavioural problems, the charge will be as per the standard rate.

3. Appointments

a. Appointments are booked in advance and the time allowed will be a suitable amount of time to complete the groom. Except where the following applies: -

b. Coat is matted / in poor condition.

c. Behavioural problems

d. For cancellations, please give 24hrs notice. A charge may be levied at the discretion of Pixie’s Parlour for cancellations requested with less than 24 hours’ notice.

e. If the appointment is to be carried out at your home and you are not available at the time a Pixie’s Parlour groomer arrives to undertake the appointment, then we will wait for 15 minutes, if there is a no show within this time then a cancellation will be processed with the appropriate charges levied.

f. For repeat no show appointments, Pixie’s Parlour reserve the right to refuse appointments requested or, if an appointment is accepted there will be a pre-payment deposit of 50% of the full groom price requirement.

4. Animal Welfare

a. Pixie’s Parlour uphold the requirements as per the Animal Welfare Act 2006 and will provide the 5 needs as documented.

b. Pixie’s Parlour will work to ensure the experience of grooming for the dog is as comfortable as possible and will not intentionally cause any harm to the animal.

c. At the time of grooming, a Pixies Parlour groomer will undertake a visual health check, and if anything is discovered that could be an issue then the groomer will advise you.

d. Pixie’s Parlour will not groom pregnant dogs or dogs who have recently given birth, as the risk to the pups is too high, grooming will resume once the litter has been weaned and are no longer dependant on the mum.

e. Pixie’s Parlour will not accept dogs who require sedation to be groomed, unless there is a medical need to do so, or the dog is so severely matted that there is no other alternative.

5. Dangerous Dogs Act

a. Pixie’s Parlour will work in line with the regulations as documented within this legislation and reserve the right to use appropriate restraints throughout the grooming process that may include, but will not be limited to, neck restraints, belly restraints, muzzles.

6. Pre-Requisites

a. Where Pixie’s Parlour are providing the grooming services from your home, we will require an appropriate space to work where there is ample room for a table to be erected with the appropriate restraints.

b. Pixie’s Parlour require access to bathing facilities, either a bath or shower appropriate to be used in the bathing of your dog.

c. Pixie’s Parlour will endeavour to ensure that the work areas are left clean and sanitary after the groom has been completed.

d. If, any of the above cannot be provided then please do advise the groomer beforehand so that we can make the necessary arrangements to bring equipment or make arrangements for an appropriate space to be available.

e. If you do not have an appropriate space then the Pixie’s Parlour groomer can collect your dog, undertake the groom within a suitable premise and return your dog on completion.

f. Before any groom is undertaken a record card will be completed, that must include all current health conditions, medication being taken, behavioural issues etc, this information is invaluable to Pixies parlour to ensure that every care is taken.

7. Miscellaneous

a. Abusive behaviour to any Pixie’s Parlour groomer will not be tolerated.

b. Pixie’s Parlour will take pictures of your dog before, during and after each groom to assist with future grooms, but also for advertising purposes, if you do not wish to have your dog’s picture made public please advise us before the groom begins.

c. Vets Bills, if an injury occurs during the groom that is the responsibility of a Pixie’s Parlour groomer then the vet bill will be covered by Pixies Parlour.

d. If after a period of time after the groom has been completed and the dog displays issues, Pixie’s Parlour will not be liable for any Vets bills.

e. Pixie’s Parlour is covered by liability insurance.

8. Data Protection and Privacy

Pixie’s Parlour takes data protection and privacy very seriously and undertakes its obligations to the requirements of such legislations.

a. Pixie’s Parlour gathers personal information, for the purpose of providing services to that person in relation to dog grooming and will not share that information outside of the organisation unless there is a legal, regulatory or contractual reason.

b. The information Pixie’s Parlour holds, will include, names, addresses and phone numbers.

c. The individual has a right to access the information being held by Pixie’s Parlour for the purpose of, correction, restriction or deletion, and any access requests of this nature should be made in writing to PixiesParlour18@gmail.com.

For further information about how Pixies Parlour uses personal Information contact us

Covid – 19

Following the outbreak of Covid-19, and the subsequent restrictions in place Pixie’s Parlour is taking all necessary precautions to ensure that the risk of transmission and spread of the disease is as minimal as possible, the following clauses details these measures: -

Pixie’s Parlour will only be accepting dogs from clients who are currently not in isolation.
Pixie’s Parlour will only accept dogs from households where no one is displaying symptoms of the virus, for a list of virus symptoms please see https://www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/
All grooming whist current lockdown restrictions are in place will be undertaken at the Pixie’s Parlour Salon.
All dogs will need to be brought to the salon and collected once the groom has been completed. If you cannot bring your dog to the Salon, then collection and drop off can be arranged
If the coast of your dog is found to be matted where brushing out is not possible the coat will all be removed.
1. Pixie’s Parlour will not attempt to brush out any matted coats as this would not be in line with the Animal Welfare act.
On arrival at Pixie’s Parlour,
1. Please feel free to use the provided hand sanitization station outside the salon door, this is for your comfort and piece of mind.
2. Please bring your dog through the gate and come through the door to the salon. I will be present at a safe distance.
Please remove the dogs lead and collar / harness and leave your dog securely in the entrance way holding area.
Once the groom has completed your dog will be ready for collection from the same place, please replace your dog’s collar/ harness and lead before leaving the premises.
Payment can be made by either card or bank transfer, if bank transfer is the preferred method please let me know, cash will NOT be accepted.
All hygiene precautions will be taken, and all area’s will be sanitized to the best of our ability with the appropriate disinfectants that are clinically proven to kill Covid-19.
Your dog will be wiped down with a pet friendly anti-bacterial solution (Luecillin) on completion of the groom, and therefore your dog may feel damp on collection.
Attending an appointment at Pixie’s Parlour is done at your own risk, and Pixie’s Parlour will not be held responsible if any persons display symptoms following an appointment.
It will be your responsibility to ensure your dog is secure within the drop off point, and Pixie’s Parlour will not be held responsible for any dog who gets loose.